Knowledgebase

Click on the category to browse FAQs.

• About Us, Contact Information (4)

  Information about our business and contact info.

  1. About Us
  2. Contact Us
  3. Crystal is a Sustainable, 100% Recyclable Product.
  4. Interesting Facts About Crystal Classics
• All Shipping & Order Delivery Questions (6)

  Please review for any questions about tracking, shipping, and returns.

  1. Change Ship To Address - Existing Order
  2. Free Shipping on every ground order over $99 to contiguous U.S.
  3. Item is Broken, Arrived Damaged
  4. Order Status - Existing Order
  5. Order Status - New Order
• Corporate, Business Orders (5)

  Information about placing a corporate order, shipping to multiple addresses, business discounts, gift cards, gift bags, returns etc.

  1. Are the quantities we need for corporate gift available?
  2. Can we add our own Gift Card to our Corporate Order?
  3. Do we get a tracking number for each gift?
  4. How do we upload the multiple addresses?
  5. What business volume discounts are available?
• Free Returns (4)

  Information about free returns. 

  We will accept items for exchange or returns for a full refund, less shipping charges and/or restocking fee where it applies, within 30 days from the date of purchase.

  1. Free Returns - Can Earrings be Returned?
  2. Free Returns - How do I create free return label?
  3. Free Returns - What Items Can be Returned?
  4. Returning a Gift
• International Shipping (1)

  Info about International Shipping, Customs, Fees, & VAT.

  1. International Shipping - Any Country
• Luxury Gift Bag, Gift Message (5)

  Information about our Gift Bag and Gift Message Service, as well as Premium Gift Cards.

  1. Are the products in original boxes?
  2. Can I add a Gift Message?
  3. Can I add Gift Message after I submitted the order?
  4. Can I get a nice Gift Card with my order?
  5. What Gift Wrapping, Gift Bag is available?
• Privacy Policy, Terms of Use, Proposition 65 (5)

  We have prepared Privacy Policy to assist you in understanding what information we gather about you when you visit this Website, how we use that information, and the safeguards we have in place for the information.

  1. My Coupon Is Not Working
  2. Payment Methods
  3. Privacy Policy
  4. Proposition 65
  5. Terms of Use
• Product Information - Crystal, China, Flatware and Others (10)

  Information about cleaning and using crystal, repair of Swarovski crystal, repair of broken or chipped crystal, first class merchandise, lead free crystalline, flaws, seeds in crystal, how to measure the size of chandelier for your room, how to unstick the decanter stopper, remove stains, use of dish washer, chinese zodiac, and others.....

  1. Can crystal be cleaned in a dish washer?
  2. How can I remove stains from a decanter or a vase?
  3. How can I unstick a decanter stopper?
  4. Is a "seed" or bubble in crystal stemware a flaw?
  5. Is a line or "cord" a flaw?
• Repair and Cleaning of Swarovski Items (2)

  Tips for repairing Swarovski Crystal.

  1. Cleaning of Swarovski Crystal
  2. Repairing Damaged Swarovski Crystal
• Sales Tax, Exemption (2)

  Info about sales tax, and how to get exemption.

  1. How do we get an Exemption from Sales Tax?
  2. How is Sales Tax calculated?
• Waterford Crystal, China and Flatware Maintenance (5)

  Caring for Waterford Crystal, China and Flatware. These hand-detailed masterpieces have a family tradition of longevity when treated with loving care.

  1. Caring for Your Fine China
  2. Caring for Your Waterford Crystal
  3. Caring for Your Waterford Flatware
  4. History of Marquis by Waterford
  5. Which Waterford Lismore Stemware do I have?