Frequently Asked Question

These hand-detailed masterpieces have a family tradition of longevity when treated with loving care. Hard glazes give your china durability by design and relieve you of the need for excessive caution. They are, however, vulnerable to scratching by equally hard surfaces. Just as a diamond can be scratched and damaged by another diamond, so it is with fine bone china dinnerware. So be sure, when stacking plates, to separate them from one another by a soft cloth, pad or paper napkin that protects the entire surface, especially the rim. That small bit of insurance will keep the bottom of one plate from scratching the surface of another. It is safe to wash your Fine Bone China in an automatic dishwasher as long as you load it with the dishes fully secured and placed so that they do not touch each other. Do not wash at temperatures higher than 149° Fahrenheit and use the "short wash" or "china and crystal" cycles. The rinse cycle should follow immediately to flush away detergent deposits that could form a film if they remain on the dishes too long.In hard water areas, deposits may form on your china if water is allowed to dry naturally on the plates. Such deposits can be readily removed with a vinegar solution or a mild, acidic cleansing agent. Since it is so lavishly embellished with gold or platinum, you must not place your Fine China in a microwave oven, where the intense heat will damage its high concentrations of precious metal.
If your Emeril Dinnerware gets marks on it after many uses, a product called Barkeepers Friend should remove those marks. Barkeepers Friend is a powdered cleanser and can be found in most supermarkets.