Frequently Asked Question

Item is Broken, Arrived Damaged

Last Updated 15 days ago

We accept the responsibility for breakage during shipment to our customers. It is very important that you notify us immediately (up to 10 days from receipt) if there are any broken pieces.

Please keep all packing materials from the shipment. We will retrieve and replace the broken items at no cost. 

IMPORTANT: We will need photos of the OUTSIDE shipping box, AND photos of the broken items.

Please report the damaged item here.

Help Topics
  • Damaged Item

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