Frequently Asked Question

To initiate a return you need to visit our: Return Service Center.

You will need to Log In to Return Service Center with your Order Number and email.

Please make sure that the items are unused, in the original manufacturer's product box and are well protected in the shipping box to prevent damage. You may need to add extra protection such as bubble wrap inside the product box if the item is able to move or shift within the product box. Damaged items cannot be refunded or replaced if damaged in transit back to us.

The Order Number is on the shipping information. It is not Web Reference Number. 
You can find Order Number in the Invoice email that was sent with tracking information, or in the box on the packing list.

IMPORTANT— UNDER ADDITIONAL COMMENTS —Tell us if you are asking for a refund to the purchaser's credit card or want to received a store credit/e-gift certificate. ( A refund will be processed to original payment if you do not ask for a gift certificate). You will be asked for your email address for the e-gift certificate later in the return process.

Please note that you will only be able to return items within 30 days from the day of purchase, which is the day the item shipped to you.

Email order number is located here:

Printed Packing List inside the shipping box has the order number here: