Welcome to our Support Center!

In order to streamline support requests and better serve you, we utilize a support ticket system. 

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. 

For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please note that our Customer Service is open:

Monday - Friday 9am-5pm EST.

Our Customer Service representative will review your correspondence, and respond as soon as we are able to.

Thank you for shopping at the world’s largest independent luxury crystal boutique!

  • When the item will ship is found in the bullet points, shown on every page below the Item Name and Price:
Bullet Points


Open a New Ticket
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.
Check Ticket Status
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.

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